At Clarks, we value our people and we create this section to share with our community the amazing commendations our drivers receive from you. We thank all our drivers for their commitment to the culture and values we strive to achieve. The exceptional customer service positively contributes to Clarks’ reputation in our community, and importantly to the passengers that rely on our daily services. These passengers depend on our drivers for advice, assistance, and of course to get them from point A to point B safely. Our drivers are the face of Clarks in the public arena and make a significant contribution to our business.

Commendations from our passengers

“I write to you this morning to acknowledge outstanding service by one of your drivers, Paul. I have not taken the bus in over 10 years. Paul was very helpful. Also, observing his interaction with other commuters was a blessing to know a high level of customer service is still around although hard to come by. Paul made the start to my day a good one, so I felt the need to pass on my thanks.” - Bus Driver Paul

“A big shout out to your driver! Although the service departed 15 minutes late, the driver’s customer service was exceptional. He was informing all the customers about the incident on the M1, and the reason for the delays. While some customers were getting annoyed, the driver put everyone at ease by relaying what was happening in a friendly and professional manner! He is a softly-spoken gentleman and a credit to your company. What a fabulous guy.” - Bus Driver Jack

“At the Mater Hospital Station, a young lad got on who was visibly upset. He had been separated from his parents who were now on an earlier city-bound bus. The driver calmed him down, assured him it would be ok, and called other buses to track down the missing parents. The care and compassion shown by the driver were brilliant. Too often I’m sure you only hear people’s gripes, but I wanted to let you know that your driver that day was a massive asset to your organization.”- Bus Driver Mark

“Driver has exceptional customer service skills. She informed us of where she was going as there was an accident on the highway. She was very welcoming and left me feeling really happy for the rest of the day. When we got to the Springwood Station; someone just missed the bus by a few seconds and she was nice enough to pull over quickly to let him on..” - Bus Driver Mary

“This lady driver was so welcoming and greeted everyone individually as well as wished everyone goodnight as they stepped off the bus. After a rough day at work, her kindness really goes a long way to helping people mentally. I hope she gets to see this because I just want to thank her for being an awesome human!” - Bus Driver Diana

“A lady with a baby got on bus 39 and no one would give their seat to her. The driver opened the seat behind him so that she could sit safely. I was standing otherwise I would have helped. It was great to see the driver caring about his passengers.” - Bus Driver John

“Mother would like to thank this bus driver as he stayed with her son who was 10 years old after he caught the wrong bus and organized another bus. Mother would like to commend this bus driver’s behaviour and thank him for looking after her son and making sure he was ok.” - Bus Driver Wayne